Introduction

This policy applies to CCEL and ETSPL consortium, the O&M Operator of Palace on Wheels. ETSPL is a company incorporated under the Companies Act, 2013, having its registered office at A-2, 8th Floor, Corporate Tower, JLN Marg, Jaipur, Rajasthan-302018.

This policy describes how ETSPL collects, stores, uses and otherwise processes your Personal Information through our website, www.palaceonwheels.rajasthan.gov.in, to provide its services to you, hereinafter referred to as the “Platform”.

Acceptance of Policy

By visiting, downloading, using the Palace on Wheels Platform, providing your information or availing our products/services, you expressly agree to be bound by this Privacy Policy and the applicable service/product terms and conditions.

Applicable Laws

This Privacy Policy is published and shall be construed in accordance with Indian laws and regulations, including the Information Technology Act, 2000, Information Technology Rules, 2011, Aadhaar Act, 2016 and its amendments, Aadhaar Regulations, and other applicable laws requiring publication of privacy policy for collection, use, storage, transfer and disclosure of Personal Information.

Personal Information means and includes all information that can be linked to a specific individual and also includes Sensitive Personal Information, excluding any information that is freely available or accessible in the public domain.

Privacy & Security Commitment

We take your privacy and security very seriously. The privacy of our customers is important to us, and we strive to maintain your trust and confidence.

Understanding that you do not wish to receive unwanted marketing material and respecting your right to privacy regarding your personal information, we have carefully formulated our policies.

Information Collected & Usage

When you access our website, you do not reveal any personal information and do not expose financial data. All payments are processed by Billdesk.

Your name and email may be stored in our system and are never exposed. You may receive a nickname, which is used for support purposes. If you have any concerns or need more information, you may contact us.

The information collected through the feedback form is used to fulfil requests, enhance customer experience, improve performance for ticket booking, and help us with better booking documentation.

We may collect your preferences, interests, or any other information that may be relevant for tracking to meet the purpose of getting relevant feedback.

Payment Gateway

Billdesk has millions of users in India and is experienced in payment processing, fraud detection and online privacy. Your payment is processed through Billdesk and we receive a notification.

You can pay through the payment gateway by choosing Billdesk using credit cards, debit cards or existing accounts.

When you book tickets, information including your name and credit card details is handled by the gateway channel, Billdesk. Other information including your address, full name and email is collected at checkout for billing purposes.

Data Safety

We do not collect personally identifiable details unnecessarily, and data will only be stored with your consent. No personal information will be kept beyond the required purpose.

The opt-in form is solely intended to capture data helpful for improving the booking experience based on feedback submitted by you.

Final Notes

We are committed to protecting your privacy. We only receive non-sensitive data through the booking form. We do not track or store unnecessary personal data, nor do we collect business-critical data from you or your site’s users.

We abide by the rules regarding data collection. We collect details required for completing transactions when you book tickets from our website, as well as information needed to improve our service and product.

No personal information is misused, sold, traded or rented. We also do not process your Google Analytics, Google Search Console or Google AdSense data on our servers.